Customer Service
Postage & Delivery
Postage Costs
To find out how much postage will cost to your location, add your item/s to the cart and select your country from the drop-down menu. Postage costs will be calculated and added to your order total.
Delivery Times
UK: 2 - 5 days.
Europe: 5 - 10 days - maybe longer due to Brexit.
US and Canada: 5 - 14 days.
Rest of World: 10 - 21 days.
Depending on your location, import tax and duties may apply. These are the responsibility of the recipient. Please check with your local customs office for more information.
Privacy & Security
Smadug will never pass your information on to third parties. If you have used Smadug web site before it is possible that we have your information already and it is being used to contact you about offers, events, items or related activities that you may find interesting.
Returns & Exchange Policy
Customer satisfaction is very important to us. In general, unused/unworn garments can be returned within 14 days of delivery. Please contact us via email or phone. If a product is defective, it may be exchanged for a new product which will be posted to you at no additional charge. Refund/exchange is not guaranteed and is subject to a review of the returned product. Please use the size guide to make sure you get the right size first time round. You might want to consider sending it via recorded delivery, as Smadug cannot take responsibility for any returned items which are undelivered.
If you have further questions please contact us sales@smadug.com