What brands do you print on?

All Smadug t-shirts are printed on American Apparel which are manufactured in the USA but printed in the UK.

 

How do I know what size t-shirt to order?

Each product page has links to sizing charts. Refer to these charts and any special instructions given per product.

 

How should I care for my t-shirts? Will they shrink?

The best way to care for your t-shirts is to wash them inside out on a cold or 30 degree setting or better yet, hand wash them.
As all t-shirts do, they will tend to shrink a little after being washed and dried. For the least shrinkage, line dry.

 

What type of printing process is used on your t-shirts?

Hand Screen Printing

 

What forms of payment do you accept?

We accept most major credit cards or direct payments, all through PayPal.

 

Do I need a PayPal account to purchase from this shop?

No, you are not required to have a PayPal account to purchase from this shop. Although if you already have a PayPal account you may use it.

 

How secure is this shop?

This shop uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

 

What is your return policy?

Customer satisfaction is very important to us. In general, unused/unworn garments can be returned within 14 days of delivery. Please fill in the Returns Form you find enclosed with your order and send it back to the address provided. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge. Refund/exchange is not guaranteed and is subject to a review of the returned product. Please use the size guide to make sure you get the right size first time round. You might want to consider sending it via recorded delivery, as Smadug cannot take responsibility for any returned items which are undelivered.
If you have further questions please contact us.

 

How do you pronounce Smadug?

One word, two syllables: “sma-dug”

 

What does it mean?

It’s two Scottish words put together, Sma meaning Small and Dug meaning Dog. No real meaning but has a Scottish touch.

 

Still have other questions?

For any other information about Smadug please contact us at info@smadug.com

 

2 Comments

  • Marguerite Adam says:

    Hi I have just received my first order for one of your hats. Absolutely love it. Have just ordered another as a xmas gift. I would really have liked a Spey Bay Beanie in black and a Dufftown in a Khaki colour. Online it said black was out of stock and there doesn’t seem to be any in khaki of any model. As khaki is such a popular colour in jackets and coats maybe a little research into this colour would be good.
    regards
    Marguerite

  • SMADUG says:

    Hi Marguerite.

    Thank you very much for the comment. I will take into consideration about the khaki colours, thank you, it’s a good point and I can let you know if we go ahead with it :)

    I will get your new order in the post today and the Spey Bay beanie will be back in stock very soon. It just takes a while to restock.

    Thanks again,

    Sharon

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