Shipping & Delivery

Shipping Costs

To find out how much shipping will cost to your location, add your item/s to the cart and select your country from the drop-down menu.
Shipping costs will be calculated and added to your order total.

Delivery Times

UK: 2 – 5 days.
Europe: 5 – 10 days.
US and Canada: 5 – 14 days.
Rest of World: 10 – 21 days.

Depending on your location, import tax and duties may apply. These are the responsibility of the recipient. Please check with your local customs office for more information.

 

Privacy & Security

Smadug will never pass your information on to third parties. If you have used Smadug web site before it is possible that we have your information already and it is being used to contact you about offers, events, items or related activities that you may find interesting.

 

Returns & Exchange Policy

Customer satisfaction is very important to us. In general, unused/unworn garments can be returned within 14 days of delivery. Please contact us via email or phone (http://www.smadug.com/contact/) and send it back to the address provided in the Contact Us section. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge. Refund/exchange is not guaranteed and is subject to a review of the returned product. Please use the size guide to make sure you get the right size first time round. You might want to consider sending it via recorded delivery, as Smadug cannot take responsibility for any returned items which are undelivered.
If you have further questions please contact us.

 

Payment & Pricing

Payment

Payment is to be made through PayPal using all Major Credit and Debit cards.  Payments are made externally on PayPals own website and you do not require a PayPal account to purchase from our store. Once payment is complete you will receive a confirmation email from Smadug. All PayPal payments are covered under paypal.co.uk terms and conditions.  

Pricing

The prices of all Goods are clearly marked in their description and are inclusive of VAT and duty (if applicable). All delivery charges are also displayed on this Web Site.

At any given time, despite our best efforts, a small number of the items on our site may be mispriced. We do, however, verify prices as part of our shipping procedures. If an item’s correct price is lower than our stated price, we charge the lower amount and ship you the item. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.